Field Service Manager
About this role
JOB DESCRIPTION
POSITION TITLE: Field Service Manager
DEPARTMENT: Field Service LOCATION: Lee's Summit, MO
REPORTS TO: Field Service Director DATE: 1/30/2025
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POSITION SUMMARY:
Primary objective is to provide unmatched customer experiences and demonstrate JCI's Winning Behaviors that influence a positive culture, safety first attitude, relationship building, and impacts revenue growth and profitability. The Service Manager provides oversite for the field service group for maintenance/preventative maintenance/electrical and millwright-type functions. This includes knowledge of rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting.
ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES:
- Multi-tasking
- Great communicator
- General to advanced Windows based computer skills
- Heavy construction experience preferred
- Estimating experience preferred
- Basic understanding of prints, CAD, drawings
- Basic understanding of precision measurements
- Basic understanding of electrical, including controls
- Lead safety meetings
- Scheduling for jobs, tasks, meetings
- Request parts pricing
- Communicating with vendors
- Contract review
- Create SOW, and T&C's
- Contribute or provide training including task specific and safety
- DOT regulated truck management experience preferred
- Work across all branches, BU's, and segments
- HR required tasks
- Fleet management
- Capex requests
- Document submittals, controls, tracking
- Coordinating calibrations on testing equipment
- Equipment purchasing
- PPE/Uniform management
- Job/bid walks
- Department Financial Responsibility
- Departmental growth initiatives
KNOWLEDGE/SKILLS/ABILITIES
- Know how to read precision measuring devices, such as micrometers and calipers
- Strong sense of urgency and keen attention to detail in aspects of the job
- Able to understand what to wear for personal protection equipment, including a respirator as necessary
- Ability to work overtime when needed
- Ability to maintain an inventory of supplies carried on company supplied work truck
- Strong time management skills and ability to handle multiple tasks
- Fundamental understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices
- Ability to identify and resolve problems in a constructive and timely manner
- Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings
- Good communication skills with others by telephone, written documents or in person
- Ability to interact with customers and co-workers and subordinates in a pleasant and professional manner
REQUIREMENTS
- High School or equivalent, with mechanical aptitude and skills
- 5 years minimum of Field Service management with emphasis on rotating equipment repair, maintenance, and/or preventative maintenance preferred but not required
- Able to obtain MEC (Medical Examiner's Certificate) under DOT as a ‘non-CDL' commercial motor vehicle driver
- Maintain clean driving record
- Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word
- Willing to travel occasionally
- Willing to take after-hour calls from Clients
PHYSICAL DEMANDS/ENVIRONMENT
- Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace
- Ability to operate and read from computer/laptop monitor
- See differences between colors, shades, and brightness
- Must be able to lift to 50 lbs. occasionally
- Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities
- Fast-paced environment, subject to schedule and priority changes and short notice activity.
- Willingness to visit wastewater environments as necessary to bid Field Service work
- Classified as Safety Sensitive
Job details
| Job reference: | OTC/1451616 |
|---|---|
| Date posted: | 14-Feb-2025 |
| Attachments: | No File Attached |
