Customer Service Representative
About this role
As a Customer Service Representative you will be the primary contact for customers, ensuring superior service by managing inquiries, orders, complaints, and returns, and following up for resolution.
Competitive Pay: This position offers an hourly wage ranging from $22.00/hr. to $25.00/hr., depending on experience and qualifications.
What You'll Do:
- Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.
- Extensive knowledge of account requirements and special situations; the ability to get results for customers.
- Handle exceptions, substitutions, allocations, and other special problems.
- Gain specialized technical knowledge about our products and applications.
- Present and maintain knowledge of all aspects and options available within CSD (distribution software) and able to apply it accordingly to each opportunity
- Maintain knowledge of and utilize vendor portals
- Gather and provide information to sales and management team
- Work cooperatively with other associates; be a Team player. Offer assistance when requested/required.
- Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
- Follow up with customers to ensure that issues are resolved to their satisfaction
- Develop and maintain list of suppliers for goods and services
- Negotiate best pricing for products/services with suppliers
- Enter and maintain customer sales orders into CSD distribution software system.
- Communicate any order issues with Accounting Department
- Perform all tasks assigned by the Manager
What You'll Need:
- High School Diploma or GED required, associate degree or equivalent from two-year college or technical school preferred.
- Minimum 1 years' experience, 3 years preferred experience in prior customer service environment.
- Experience and knowledge of industrial manufacturing distribution are preferred.
- Skilled in purchase order/sales order/data entry, and communication/organization capabilities.
- Experience with dealing with vendors requesting price and availability quotes as well as placing orders.
- High level of office computer skills and Microsoft Office experience.
- Good mechanical skills (previous automotive experience or related background).
- Possess a strong personality, team player mentality, careful attention to detail, and sense of urgency.
Perks of Working with OTC Industrial Technologies:
Health and Wellness
- Medical, dental, and vision care coverage
- Short-and long-term disability coverage, and life insurance
- Wellness Discount
- Safety shoes & glasses reimbursement stipend
Financial Benefits
- 401(k) savings plan with an employer match of 50% on the dollar up to 6%
- Robust referral bonuses
Why Join OTC Industrial Technologies?
- Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
- Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
- Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
- Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose-driven individuals who are motivated to be part of an exciting transformational company.
Job details
| Job reference: | OTC/1456472 |
|---|---|
| Date posted: | 24-Mar-2025 |
| Attachments: | No File Attached |
