Service & Repair Coordinator
About this role
The Rotating Equipment Group is currently comprised of 16 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The REG prides itself on providing a complete solution for the ever-expanding pump and motor industry.
REG represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim: we service what we sell.
Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Rotating Equipment Group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!
JOB DESCRIPTION:
The Service and Repair Coordinator responds to internal and external customer inquiries regarding rotating equipment repairs and service work. This individual will obtain parts lists, serial records, IO&M manuals for the service technicians, checks availability of stock and shipping dates. This position will require quotes for customer orders and manages customer contracts. Provide customer support and communication on order status. This position will also track parts shortages expedites parts and directs purchase item deliveries, coordinates repair work and acts as the liaison between the customer, sales, vendors, engineering and production departments.
Job Responsibilities:
- Present professionally and competently in all situations, adhering to OTC's mission statement and core values
- Work on Service Order updates and scheduling/completion of orders through the shop
- Support the 24/7 emergency service availability to our customers by assisting with scheduling, communication, and coordination of occasional after-hours service calls.
- Present and maintain knowledge of all aspects and options available within our ERP and apply it accordingly to each entry
- Process order entry into ERP
- Acknowledge to the customer the receipt of purchase orders, enter orders into ERP and place orders with vendors, where applicable.
- Add applicable notes to orders, as requested by Operations/Purchasing, for proper Purchase Order follow-up and expediting
- Ensure accurate data entry into ERP during order entry for proper internals department tracking and scheduling
- Extensive knowledge of service account requirements and special situations
- Adjust and follow through on customer inquiries regarding service orders
- Gain specialized technical knowledge about our products and applications.
- Present and maintain knowledge of all aspects and options available within SX. e (Infor SX.e distribution software) and able to apply it accordingly to each opportunity
- Maintain knowledge of and utilize vendor portals
- Gather and provide information to sales and management team
- Work cooperatively with other associates; be a Team player. Offer assistance when requested/required.
- Provide trouble-shooting assistance
- Follow up with sales to ensure that issues are resolved to their satisfaction
- Develop and maintain list of suppliers for goods and services
- Negotiate best pricing for products/services with suppliers
- Collect and distribute required service documentation (i.e., IOM, MSDS information, etc.) from suppliers and customers.
- Expedite purchase orders as / if necessary.
- Enter and maintain customer sales orders into SX. e distribution software system as necessary.
- Perform all tasks assigned by the Service Manager
- Gather and provide information to Sales Team when required and/or requested
- Obtain product manuals/bills of materials, parts pricing, parts entry, expedites, and shipping documentation for all new and approved service jobs
- Be knowledgeable with all aspects of internal repair facility including processes and workflow
- Gather and provide information to IPEG technicians, Application Engineers, Account Managers and Management.
- Adjust and follow through on all internal inquires including parts requests, manual requests, and outsourced labor/work requirements
- Maintain all paperwork from beginning to end of job process
- Maintain internal database (Pathway) of all repair jobs
- Complete any other duties being requested by management
Education and Experience Requirements:
- Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
- Experience and knowledge of electrical, automation or mechanical distribution.
- Excellent customer relation and problem-solving skills
- Strong verbal, written, and interpersonal communication skills
- Detail oriented, including accurate data entry skills
- Capable of working independently, as well as a team member
- High level office computer skills required. Microsoft Office knowledge a must.
- Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
- A commitment to "doing it right the first time."
- Valid driver's license and satisfactory driving record required.
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.
Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan – Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition
PRIMARY ESSENTIAL DUTIES AND RESPONSIBILITIES:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan – Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
Job details
| Job reference: | OTC/1465064 |
|---|---|
| Date posted: | 09-Jun-2025 |
| Attachments: | No File Attached |
