Service Manager
About this role
The role of the Service Manager is to achieve excellent customer service results consistent with the corporate mission “to dominate every market in which we choose to do business”. Hire, coach and train committed, focused, and capable associates to serve customers' needs consistent with our strategic plan. Establish an appropriate sense of urgency and a “winning attitude”.
What You'll Do:
- Supports a strong, team-based culture that aligns with investment in our people, taking care of our customers and achievement of core expectations.
- Must be able to resolve both personnel and customers issues promptly and effectively.
- Successfully executes all action plans and strategies to achieve the desired outcome.
- Possesses a strong business acumen to make sound decisions pertaining to the needs of the business including all aspects of P&L and safety.
- Calling on existing customers to follow up on recent service or installation.
- Review and approve service agreements to be presented to our customers.
- Collaborate with your team on expanded jobs, including those involving the sales team.
- Resolve customer service issues involving the service department.
- Planning for the hiring, training, and advancement of all service personnel within the region.
- Work with the inside support team to ensure efficient scheduling of the technicians.
- Ensures that all service-related business is processed daily in accordance with set expectations.
- Work with the inside service support team to ensure customer orders are entered and processed correctly and efficiently.
- Other duties may be assigned.
What You'll Need:
- Bachelor's degree preferred, but not required, minimum 4 years of Service Management experience
- A commitment to the concept of “doing it right the first time”
- Technically knowledgeable, conscientious, detail-oriented with excellent communication skills.
- Valid Driver's License and must be able to complete background check.
Why Join OTC Industrial Technologies?
- Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
- Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
- Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
- Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.
Job details
| Job reference: | OTC/1472502 |
|---|---|
| Date posted: | 19-Aug-2025 |
| Attachments: | No File Attached |
