Warehouse Lead
About this role
Position: Warehouse Lead
Essential Duties
- Leadership of warehouse team including training and coaching of warehouse staff to improve individual and group performance
- Responsible for day-to-day supervision of Warehouse.
- Delegates work & provides coaching, as directed
- Pulling customer pick tickets with accuracy
- Responsible for inventory controls such as, but not limited to, daily/weekly cycle counts
- Stage kits for production
- Responsible for order fulfillment and shipping accuracies individually and as a team
- Work with customer service, operations, and/or procurement teams to facilitate customer credits and vendor returns, including approving or denying
- Responsible for rectifying issues if in receipt of shortages or damages
- Proper maintenance and upkeep of inventory locations, inventory accuracy and organization
- Perform and or work with Warehouse Team in building maintenance projects, general upkeep and trash disposal.
- Assist or Lead Continuous Improvement, 5S and LEAN activities.
- Interacts with walk in customers, pick up or will call Customers.
- Assists with Responsive communication of any Warehouse related questions or issues to Salesman or Customer Service Management and staff.
- Assists to meet Monthly Goals on Operations Scorecard.
- Assists in maintaining, developing and daily implementation of procedures and process to ensure consistent and expected results.
- Responsible for building and equipment maintenance projects within scope of general upkeep, trash disposal, etc.
- Assumes responsibilities of other warehouse associates in the event of PTO usage or unexpected absence.
- Any other tasks as assigned by manager/lead
Education and Experience
- Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience; or relevant combination of education and experience
- Ability to lead a team; preferred prior leadership experience
- Ability to perform, or ability to quickly gain the knowledge of all base warehouse functions
- Proven experience in implementing operational processes
- Proven project management, administrative management, and organizational skills.
- Proven experience utilizing an ERP
- Preferred experience within an industrial distribution and/ or manufacturing environment
- Excellent customer relation and problem-solving skills
- Excellent leadership and decision-making skills
- Strong verbal, written, and interpersonal communication skills
- Detail oriented, including accurate data entry skills
- Capable of working independently, as well as a team member
- Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
- Must be proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
- Ability to obtain commercial driver's license, if needed
- Ability to meet the physical requirements of the job
- Ability to work in environments that may include:
- Moving mechanical parts
- Fumes or airborne particles
- Painting chemicals and solvents
- Electrical equipment
Physical Requirements
- Sit/Stand for prolonged periods at a bench or table to package materials
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things
- Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Retrieving and / or filing documentation from other departments.
- Handling – moving, lifting (up to 70 lbs) parts to and from bench or cart.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Adaptability – Ability to be flexible and adjust to changes in your work environment. You can respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills.
- Accuracy - Ability to detect errors in normal course of work by standard check or routine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation.
- Dependability - Follows instructions, responds to management direction; Keeps commitments.
- Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Problem Solving - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
- Planning/Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
- Communication and Interpersonal Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills.
Collaboration – Ability to work with others to achieve a common goal; Building and maintaining relationships through shared responsibility, respect, and empathy.
Job details
| Job reference: | OTC/1472999O |
|---|---|
| Date posted: | 29-Aug-2025 |
| Attachments: | No File Attached |
